CASE STUDY: Refining the customer experience journey in claims management - ClaimsTech Summit Australia

CASE STUDY: Refining the customer experience journey in claims management

Mar 3, 2022

11:55 am

Customers are increasingly expecting quicker turn-around times, ease of accessibility and an outstanding overall customer service when it comes to the claims process. At the same time insurers need to deliver robust transparent decisioning, in a continuingly challenging environment. How can insurers deliver a digital, data driven rules based experience that creates a positive outcomes? Hear how MunichRe has harnessed technology and sophisticated rules to:

  • Reduce claim costs and time delays 
  • Provide robust, standardized and repeatable risk assessments
  • Support regulation changes
  • Overcome client resource challenges 
  • Capture significant data for future enhancements and business insights
 
  • Alexandra Hubbard
    Alexandra Hubbard

    Head of Digital Claim Solutions APAC

    Munich Re Automation Solutions

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