Insurance companies have adopted IA to keep up with the changing expectations of customers and stakeholders. Combining artificial intelligence, business process management, and robotic process automation, IA supports teams to optimise the complex processes of claims. In this session, Vibushan will discuss how IA supports the claims workflow process to deliver an efficient and customer-centric claims experience.
- The complexities of claims in the health insurance industry
- The role of machine learning and intelligent character recognition (ICR) in health insurance claims processing
- Discussing outcomes from previous implementations
- Setting up the optimal operating model to augment claims processors with digital workers