The future of claims: Balancing technology and the human connection - ClaimsTech Summit Australia

The future of claims: Balancing technology and the human connection

Mar 3, 2022

9:15 am

Insurance companies have accelerated the adoption of technologies to create a more efficient claims process however personalised interactions remain vital to the overall customer experience. How can we successfully integrate emerging technologies without losing the human touch?

  • Identifying key touchpoints in the claims process to maintain a personalised customer experience
  • Developing the role of the claims adjuster and manager to deliver personal and engaging customer service
  • Enhancing the skills and capabilities of the workforce to meet the changing demands of tech-savvy customers
  • Tetiana George
    Tetiana George

    Co-Founder & CEO

    Curium

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